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Communication Process

We believe strong partnerships between families and schools are key to student success. If a concern arises, this communication process can help guide next steps and support a positive resolution.
Infographic titled 'Communication Process - Horizon School Division' outlining five recommended steps for handling concerns: Classroom teacher - Most concerns can be resolved at the classroom level through collaboration between parents, caregivers, and staff. Principal - If unresolved or beyond the classroom, contact the school principal. Superintendent - For ongoing or systemic concerns, contact the division office to speak with a superintendent. Director of Education - After following the process, contact the Director to discuss unresolved concerns or suggest policy changes. Board of Education - The Board sets strategic direction and budget. Written requests may be submitted if policies are not followed or need change. Note at the bottom: 'This process follows Administrative Procedure 152, which outlines the steps for handling concerns within Horizon. See: www.horizonsd.ca/AP152/' Horizon School Division logo appears at the top right.